CASE STUDY
Thursday, September 19
03:00 PM - 03:30 PM
Live in Berlin
Less Details
In today’s competitive business landscape, providing exceptional customer service is paramount for sustained success. However, what often gets overlooked is the pivotal role that employee experience plays in delivering such service. This presentation delves into the strategies and approaches for enhancing employee experience to empower them to deliver superior customer service.
In this presentation you will learn:
Over 20 years’ of experience in various Senior HR roles & customer experience roles in the telecom and banking industry. My experience in the People Development, Employee Engagement and Talent Management drove the transformation of the culture within the organization.Previously, I was the Senior Manager of both Employees Engagement and Learning & Development of Omantel where I established the structure and function of those department at Omantel. This was recognized and rewarded in different international conferences around the world. Today, I am the General Manager of the People Experince
supporting over 2,300 employees across all Omantel. I am a member of several international reputed associations. I hold MBA from Strathclyde University in Glasgow.